Returns

Our objective here at JustNaadiyas is to provide a hassle-free shopping experience to our customers. Hence, we provide you with quality imagery and full descriptions for you to make an informed purchase. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please return your item in the original jewellery box/bag. 

To start a return, you can contact us at sales@justnaadiyas.com. Items sent back to us without first requesting a return will not be accepted. Returns must be made within 14 days from the date of request of a return. We recommend that you return your items via a tracked delivery service to ensure peace of mind for both you and us. Please note that we are unable to refund any shipping costs.

Refunds will be processed as long as items are returned within the given time frame. A credit note will be issued for any returns made out of this timeframe.

You can always contact us for any return questions at sales@justnaadiyas.com.

Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. This time frame is crucial for us to backtrack any transit damage. Faulty returns have to be made within 14 days of receiving the item. 

Damages are classed as manufacturing defects within 40 days of receiving your item. After the 40-day period, loss of missing stones and broken jewellery are classed as fair wear and tear and accidental damage respectively. You may be eligible to receive a free replacement within the given timeframe, 40 days from receiving your item if damaged. You must get in contact with us via email. Please note replacements are made to order and can take 2-3 weeks.

Please note that we do not accept refunds or exchanges on earrings for hygiene reasons. This policy is there for the protection and health of our customers. Please note that we do not refund custom orders as the product has been made to order for you. Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. This could take 3 working days from receipt of the item. Please remember it can take some time for your bank or credit card company to process and post the refund too.